Florence Nightingale Hospice Charity is committed to protecting the data we collect from and about you. This Privacy Policy explains how we use and protect any information that you give to the Charity. It does not cover the use of clinical data provided by patients and service users to Florence Nightingale Hospice which is held and processed separately for that purpose by the Buckinghamshire Healthcare NHS Trust.

This policy explains how we use the personal information you provide to us and that we collect, whether online, via phone, email, in letters or in any other correspondence. We want to make it as easy as possible for you to direct how we use your information and how we communicate with you.

This Privacy Policy will be updated from time to time so you may wish to check it each time you submit personal information to the Hospice. The date of the most recent revisions will appear on this page.

Controlling your information

If you do not agree to the processing of your data according to this Privacy Policy, or you have previously agreed to us using your personal information for sending further information and have now changed your mind, please let us know by letter or email to the Fundraising Department, Florence Nightingale Hospice Charity, Unit 2 Walton Lodge, Walton Street, Aylesbury, HP21 7QY or email fundraising@fnhospice.org.uk

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us. We will correct any inaccuracies promptly.

The data we collect

We may request information about you when you make contact with us, such as to enquire about our activities, sign up for a Newsletter, register for an event, make a donation, purchase a product or volunteer for us.

We may collect:

Your name and date of birth
Contact information including address, telephone number and email address
Other information such as postcode, preferences and interests
Credit and debit card details
Other information relevant to donations such as your Gift Aid status.

We require this information:

to provide you with services, products or information you have requested
to provide further information about our work, services, activities or products
to process donations or payments we have received from you
to further our charitable aims, including for fundraising activities
to fulfil sales made online or through our shops
to invite voluntary participation in research or surveys
to register and administer your participation in events for which you have registered
for administration purposes (e.g. contact about an event you have registered for)
to process your application for a job or volunteer role with us.

Compliance with the law and best practice

We ensure that all of our fundraising complies with the Data Protection Act 1998 and we take note of guidance provided by the Information Commissioners Office.

We are members of the Fundraising Regulator scheme and comply with the Fundraising Code of Conduct.

We are preparing for further changes to UK and EU law, including the General Data Protection Regulations which will come into force in May 2018, and we will be communicating how these changes affect our supporters.

We will never sell your data to a third party or swap it with a third party. We will never publish your data.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies on our website

This website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No personally identifiable data is collected.

This website uses Google Analytics – www.google.com/intl/en_uk/analytics – to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally identifiable information, but it does use your IP address to determine where in the world you are accessing the site from, and to track your page visits within the site, as well as tracking repeat visits.

We may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We recommend that you consult the privacy statement applicable to the website in question.

December 2017