Volunteering in a charity shop is a really rewarding experience for people of all ages and walks of life. It can offer an opportunity to develop customer service skills, build confidence and is a great opportunity to work with a team and have fun.

We have vacancies in our Winslow, Haddenham, Aylesbury, Walton Court, Thame and Chinnor Shops and in the Furniture Showroom in Chamberlain Road, Aylesbury. We offer flexible hours and days to suit your schedule.

If you love fashion and enjoy meeting people, volunteering as a Retail Assistant in a Florence Nightingale Hospice Charity Shop could be the perfect opportunity for you and you’ll be making a big difference in your local community too.

Contact Us

To find out more, please give our Voluntary Services team a ring on 01296 332600 or email volunteering@fnhospice.org.uk or please click here to complete a short form to request an application form and more information.

To assist the Manager in our Charity Shops to receive and prepare donations and serve the Charity’s customers, in order to raise funds for Hospice services.
  • Receiving and sorting donations, looking out for any unusual or valuable items
  • Preparing clothing donations for sale (hanging, sizing, steaming and labelling)
  • Pricing clothing items at their full value to generate maximum income by considering factors such as brand, quality and condition of the garment
  • Help to maintain a continuous supply of fresh stock for our customers
  • Pricing non clothing donations, taking into account age, demand, condition and collectability
  • Operating our stock rotation procedure
  • Arranging saleable stock into themed displays
  • Serving customers – helping with queries, using the till
  • General cleaning of showroom/display area
  • Passion for the Hospice Charity
  • Good customer service skills
  • Good attention to detail/presentation
  • Team work
  • Friendly/Approachable
  • Knowledge of brands (desirable)
  • Retail experience (desirable)
You will receive full training and an Induction plus ongoing support from the Shop Manager and fellow volunteers.
You will have the opportunity to meet like minded people and make new friends. You will build your confidence in the workplace and learn new skills. You will have the satisfaction of knowing that you are making a valuable contribution to the work of the Hospice.

Why do we need you?

You will play a vital role working alongside the Online Sales Manager to provide an outstanding Customer experience through the efficient packing and dispatching of all online orders, in order to raise funds for hospice care at Florence Nightingale Hospice.

What will you be doing?

  • Accessing database and printing orders
  • Picking and packing orders
  • Dispatching orders using online mail account
  • Ordering packaging materials.

What skills will you need?

  • Confidently use a PC at a basic level
  • Attention to detail
  • Drive to create an excellent customer experience
  • An organised methodical approach
  • Able to work on own initiative
  • Working as part of a team.

What support will you receive?

  • Full training
  • Induction
  • Ongoing support from the Manager and fellow volunteers.

What will you gain from your volunteering?

  • Work experience
  • Work based reference (qualifying period applies)
  • Opportunity to meet new people
  • Opportunity to learn new skills
  • Positive working environment
  • Ability to see your work translate into money raised for the Hospice.

Click here to download the Task Description for the Volunteer Online Sales Dispatcher role as a pdf.

Please email the Voluntary Services team on volunteering@fnhospice.org.uk or call 01296 332 607 to apply.

Why do we need you?

You will play a vital role working alongside the Online Sales Manager to analyse Sales data from a number of varied sources to highlight any issues regarding sales performance so that matters can be escalated as appropriate.

What will you be doing?

  • Create and manage FNHC Online Sales reports using various multi-channel eCommerce platforms
  • Using the analysis to construct and present written reports.

What skills will you need?

  • Highly numerate with an aptitude for analysing numeric data
  • Ability to present this data into easily understood reports for use within the team and to senior managers
  • Good IT skills and experience
  • Knowledge of Excel spreadsheets and/or related data modelling skills
  • Ability to work with others and as part of a team
  • Good communication skills, both verbal and written
  • Able to work under pressure and to tight deadlines.

What support will you receive?

  • Full training
  • Induction
  • Ongoing support from the Manager and fellow volunteers

What will you gain from your volunteering?

  • Meet new people and an opportunity to make new friends
  • Gain valuable experience and new skills
  • Possibility of references for permanent employment/ higher education after 3 months service
  • Positive working environment
  • Ability to see your work translate into money raised for the Hospice

Click here to download the Task Description for the Volunteer Online Sales Analyst role as a pdf.

Please email the Voluntary Services team on volunteering@fnhospice.org.uk or call 01296 332 607 to apply.

Why do we need you?

To assist the Manager in our eCommerce office to prepare and present donations, in order to raise funds for Hospice services.

What will you be doing?
  • Describe the items using the Listing Tool template and price following appropriate guidelines and resources
  • Research special items as required to maximise knowledge and value.
  • Select and pack sold items to be posted as required.
  • Photograph items for the Shop as required.
What skills will you need?
  • Basic computer skills.
  • Basic IT skills.
  • Attention to detail.
  • Ability to work independently.
  • Some special product area interest would be beneficial.
  • Reliability and some flexibility when responding to management requests and suggestions.
What support will you receive?
  • Full training
  • Induction
  • Ongoing support from the Manager and fellow volunteers
What will you gain from your volunteering?
  • Training and ongoing support in the processes of the Online Shop
  • A chance to meet new people and make new friends.
  • Gain valuable experience and new skills.
  • Positive working environment.
  • See your work translate into money raised for the Hospice

If you would love to use your skills and knowledge to help raise money for Florence Nightingale Hospice services, our Ebay team would love to hear from you.

Please email the Voluntary Services team on volunteering@fnhospice.org.uk or call 01296 332 607

We welcome volunteers of all ages and experiences, including students completing their Duke of Edinburgh awards. Full training and support is provided for all volunteer roles. So if you want to improve your CV, build confidence to re-enter the workplace, or meet friendly, like-minded people, please give our Voluntary Services team a ring and discuss the possibilities on 01296 332600 or email volunteering@fnhospice.org.uk